Troubleshooting: module access and entitlements

Who this is for

System Administrators and Team Leads.

Before you start

• Review your subscription plan details
• Confirm that the module is enabled in Admin settings

Resolution Workflow

1. Check Module Enablement: Go to Settings > Modules and ensure the toggle is "ON".
2. Verify License Capacity: Some modules have limits on the number of managed assets or users.
3. Review Role Permissions: Ensure the user's role includes the "Access" permission for the specific module.
4. Contact Support: If the module appears locked but is included in your plan, reach out to the HTECH support team.

What to check next

• Review the Module Administration guide
• Audit your current license usage

Common mistakes

• Trying to access "Premium" modules on a "Basic" subscription plan
• Enabling a module for the organization but forgetting to grant user-level access
• Assuming a feature is broken when it is simply disabled at the site level